Wednesday, March 24, 2010

Village Grocer

I went to the newly opened mall in Kota Damansara called Sunway Giza to purchase some groceries as my brother in law is coming to our house for dinner. To save time and energy, I decided to make Kampung Fried Rice, Crispy Fried Chicken and some salad. I did my groceries shopping at Village Grocer. You can also find Village Grocer in Bangsar Village where I normally shop. What I love about this place is you can find rare and uncommon items that you normally couldnt find in any other store.

Anyways, I purchased a few items including a packed of mixed salad called "Lushious". The word/ slogan "Value Packed Freshness" were also printed on the label. So, giving the good reputation of the store and self-claimed statement made by the manufacturer, I was assured that the salad is indeed fresh. Well, I thought wrong!

That night, when I was ready to make the salad, look what I found!

I went back to the store first thing in the morning the next day. I wanted to make a complaint to the customer service. But the staff that I've spoken too offered to give me a new pack or to refund my money. Amboi2, senang-senang je. Not only that I did not manage to serve my guess salad last night, I also had to waste my time and petrol to go back to the store to earn my right. I want to see the right person to ensure that same thing will not happen in future, and I'm sure I deserve an apology.

To cut the long story short, I manage to get the Store Manager. But I was surprise and sad even, not only that the Store Manager did not offer me any apology, he insisted that my case is only one in a million. According to him, it was only my pack while other salad are in good condition. Im not stupid ok. And I even produced my receipt to prove that the salad was just purchased the day before. Lame!

Again, I was offered for a replacement. But I said I need the salad yesterday, not today, so I ask for refund and leave. And yeah, altho this incident happened sometime last month, I still decided to post it here, serve as a reminder to all of you out there. Dont judge a store by its... errr.. whatever. Lagi ada courage nak guna slogan "Quality Food". Quality Food my As@!


Anonymous said...

It is a common practice in all supermarkets in the world to either offer the same product or cash refund to their customers if these incidents occur. I am in Australia and all the major grocery stores such as Coles and Woolworths practice similar policy. Also, the supermarket should not be blamed for goods defects as imported goods are always prepacked and the seller will not open the already packaged goods do reinforce the hygiene and freshness of the product. In this case, the seller experience loss as well. You loss petrol. The seller loss profit, import cost and taxes.

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